« a Syniverse server failed on February 14, 2019, causing messages that were in the queue to go undelivered. For some reason, the server was reactivated 9 months later, causing those 168,149 months-old messages to be sent »
« There was little communication between the developer and operations teams. In fact, most developer and ops teams were at odds with one another […] I couldn’t understand why these highly talented teams with skilled individuals couldn’t figure out how to work efficiently and cohesively to achieve our shared goals and mission »